These Terms govern self-serve use of the Chatbyte Platform by businesses and other professional users. They apply to registration, access to workspaces, use of products and features, and related support and billing processes.
Contracting party: Chatbyte GmbH, Gertigstraße 69, 22303 Hamburg, Germany. Commercial Register: HRB 187972. Register Court: Amtsgericht Hamburg. VAT ID: DE452019271. Email: contact@chatbyte.ai.
Document version: 1.2.
Effective date: May 17, 2026.
Related document: Data Processing Agreement.
1. Scope, Eligibility, and Formation of Contract
These Terms apply to use of the Chatbyte Platform in the self-serve model. The Platform is intended for businesses, organizations, and other professional users, not for consumers. If you register on behalf of an organization, you confirm that you are authorized to bind that organization.
The contract is formed when you register, accept these Terms, and your account is activated or you otherwise start using a paid or trial workspace. Individual offers, order forms, invoices, product-specific terms, or written agreements take precedence over these Terms where they expressly deviate.
2. Platform, Products, and Workspace Administration
The Chatbyte Platform provides cloud software for customer communication, AI chat agents, AI voice agents, inbox and handover workflows, knowledge sources, analytics, channel integrations, billing, and related configuration features. The exact scope depends on the subscribed plan, enabled add-ons, usage limits, and product availability.
You are responsible for workspace administration, user invitations, roles, access permissions, and configuration choices made in your account. You must keep account information accurate, protect credentials, promptly remove users who are no longer authorized, and notify us without undue delay if you suspect unauthorized access or misuse.
3. Customer Content, Instructions, and Responsibility
You retain all rights in customer content submitted to or generated through your workspace, including conversation data, knowledge-base material, files, prompts, instructions, channel configuration, call flows, contact data, and business rules. You grant Chatbyte the rights needed to host, process, transmit, display, analyze, and secure that content for the purpose of providing the Platform.
You are responsible for the legality, accuracy, quality, and suitability of your content, instructions, automations, notices, opt-in and opt-out processes, channel configuration, and end-user communications. You must have the required rights, permissions, and legal bases before uploading data or connecting a channel.
4. Data Protection, EU Hosting, and DPA
Chatbyte is designed to support GDPR-compliant business use and hosts relevant product data in the European Union. Where Chatbyte processes personal data on your behalf as processor, the Data Processing Agreement applies in addition to these Terms. Where Chatbyte processes account, billing, security, or service-operation data as controller, the Platform Privacy Policy applies.
You remain responsible for controller obligations relating to your end users, including transparency notices, lawful basis, data-subject requests, retention choices, and instructions to Chatbyte. Chatbyte will process customer personal data only as described in the DPA, these Terms, the product, or your documented instructions, unless legally required otherwise.
5. AI Features and Human Oversight
The Platform may include AI-assisted features for answering, drafting, summarizing, classifying, routing, scoring, retrieving knowledge, or handling voice and chat conversations. AI outputs can be incomplete, inaccurate, delayed, or unsuitable for a particular use case.
You are responsible for configuring appropriate guardrails, reviewing outputs where needed, choosing escalation paths, and ensuring that AI-assisted workflows are suitable for your industry, end users, and legal obligations. You must not rely on the Platform for emergency communications, medical diagnosis, legal advice, financial advice, or other high-risk decisions unless expressly agreed in writing and supported by suitable controls.
You are also responsible for providing any legally required AI interaction, transparency, and content notices to your end users, including notices required for chatbots, voice agents, generated content, or connected channels.
6. Acceptable Use
You may use the Platform only in compliance with applicable laws, regulations, third-party rights, telecommunications rules, marketing rules, platform-provider policies, and these Terms.
You must not use the Platform for spam, phishing, fraud, deceptive impersonation, unlawful surveillance, unlawful discrimination, malware, credential harvesting, harassment, unauthorized scraping, security testing without permission, reverse engineering, illegal content, or communications that violate consent or opt-out requirements. You must not overload, disrupt, bypass, or attempt to gain unauthorized access to the Platform or its infrastructure.
7. Channels, Integrations, and Third-Party Services
The Platform may connect with third-party channels and services, including website widgets, WhatsApp Business, Instagram, Messenger, email, telephony, RCS, CRM systems, calendars, ticketing tools, payment providers, and analytics or workflow providers. Additional terms, technical limits, approval processes, review decisions, pricing, and availability rules from those providers may apply.
Chatbyte is not responsible for outages, API changes, account enforcement, rate limits, carrier behavior, message delivery, phone-network routing, or policy decisions that arise within the control of third-party providers. You are responsible for maintaining the accounts, numbers, sender identities, permissions, templates, and consent records required for each connected channel.
8. Pricing, Billing, Usage, and Taxes
The prices shown at checkout, in-product, in an offer, or in a written agreement apply to your subscription. Recurring fees are billed on the agreed billing interval. Usage-based services, credits, add-ons, additional seats, phone numbers, messages, calls, storage, premium integrations, or implementation services may be charged according to measured consumption or the applicable order.
Unless stated otherwise, prices are net of taxes. You must keep payment and billing details accurate and current. Failed or late payment may lead to reminders, collection costs where legally permitted, restricted access, suspension, or termination after reasonable prior notice, without limiting our statutory rights.
9. Availability, Support, and Product Changes
Chatbyte aims to provide a reliable service and reasonable product support through the channels made available for your plan. Continuous error-free or uninterrupted availability is owed only if expressly agreed in a separate service level agreement.
We may update, improve, limit, replace, or discontinue features where there is a valid operational, security, legal, technical, economic, or product reason and the core contracted use is not unreasonably impaired. We may perform maintenance and deploy security updates where needed.
10. Suspension, Security Measures, and Abuse Prevention
We may temporarily suspend or restrict accounts, workspaces, channels, automations, or features where necessary to protect the Platform, prevent abuse, comply with law or third-party provider requirements, respond to security risks, investigate suspected violations, or address non-payment. Where reasonable, we will give prior notice and an opportunity to remedy.
Serious or repeated violations, unlawful use, material security risks, or payment default may justify extraordinary termination. Suspension does not relieve you from payment obligations that accrued before suspension.
11. Term, Renewal, Termination, Export, and Deletion
The contract term, renewal, cancellation period, and billing cycle depend on the subscribed plan or agreed order. Either party may terminate according to the applicable plan rules, order terms, or statutory rights.
After termination, your access to the Platform may end. You should export required data before the end of the contract. We delete or anonymize customer content according to the Platform Privacy Policy, the DPA, product retention settings, legal retention duties, backup cycles, and any documented instructions that apply.
12. Intellectual Property and Feedback
All rights in the Platform, software, models as integrated into the service, workflows, documentation, templates, designs, analytics, and related materials remain with Chatbyte or its licensors. Unless expressly agreed otherwise, you receive a limited, non-exclusive, non-transferable right to use the subscribed services during the contract term for your internal business purposes.
If you provide feedback, suggestions, or improvement ideas, Chatbyte may use them without restriction or compensation, provided we do not disclose your confidential information or personal data contrary to these Terms or applicable law.
13. Confidentiality
Both parties will protect the other party's confidential information with reasonable care and use it only to perform the contract, exercise rights, or comply with legal obligations. Confidential information includes non-public business, technical, product, security, pricing, and customer information that is marked confidential or should reasonably be understood to be confidential.
Confidentiality obligations do not apply to information that is public without breach, independently developed, lawfully received from a third party, or required to be disclosed by law, court, authority, or mandatory stock-exchange or regulatory obligation.
14. Warranty, Liability, and Indemnity
The Platform is provided in line with the agreed service description and the current state of the art. Statutory warranty rights apply to the extent they cannot be excluded or limited. The Platform is not a substitute for your own legal, compliance, medical, financial, or professional review.
Chatbyte is liable without limitation for intent, gross negligence, injury to life, body, or health, guarantees expressly assumed, and liability under mandatory product-liability law. For ordinary negligence, Chatbyte is liable only for breach of material contractual obligations and only for typical, foreseeable damages, unless mandatory law provides otherwise.
You will indemnify Chatbyte against third-party claims, damages, and reasonable costs arising from unlawful customer content, unlawful channel use, missing permissions, or your breach of these Terms, to the extent you are responsible for the claim.
15. Changes, Governing Law, and Contact
We may update these Terms where the Platform, legal requirements, third-party requirements, security needs, or business model change. We will make the current version available on this page and, where legally required or materially relevant, provide notice through the Platform or by email.
German law applies, excluding conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. To the extent permitted, the place of jurisdiction is Hamburg, Germany. For questions about these Terms, contact contact@chatbyte.ai.